Shipping policy

Shipping Policy – The Dr Patch

At The Dr Patch, we strive to provide fast, reliable, and transparent shipping for all our customers worldwide. By placing an order on our website, you agree to the following shipping terms and conditions.

1. Order Processing

  • All orders are processed within 1–2 business days of payment confirmation.

  • Processing times may vary during holidays, high-demand periods, or due to unforeseen circumstances.

  • Once an order is processed, you will receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Times

  • Shipping times are estimated and may vary depending on your location, customs, and carrier delays.

  • Standard delivery typically takes 3–7 business days for domestic shipments.

  • International delivery times vary by country and may take 7–21 business days or longer.

  • Please note that all shipping times are estimates only and not guaranteed.

3. Shipping Charges

  • Shipping fees are calculated at checkout based on your location and the selected shipping method.

  • Free shipping promotions (if applicable) will be clearly indicated on the website.

4. Risk of Loss & Title

  • Risk of loss and ownership of the products pass to you upon delivery to the shipping carrier.

  • The Dr Patch is not responsible for delays, loss, or damage caused by the shipping carrier.

5. Customs, Duties & Taxes

  • International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

  • We recommend checking local regulations before placing your order.

6. Order Changes & Cancellations

  • Orders cannot be changed, cancelled, or refunded once payment is received due to the limited inventory and high demand.

  • Please ensure all order details are correct before completing your purchase.

7. Damaged or Lost Packages

  • Please inspect your order upon delivery. If your item is damaged or lost, contact us immediately at officialthedrpatch@gmail.com.

  • Provide photos of damaged items to assist with claims. Claims must be submitted within 48 hours of delivery.

8. Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us at:
Email: officialthedrpatch@gmail.com

Our team is dedicated to ensuring your patches arrive safely and promptly so you can start your acne care routine without delay.